In-Depth Review | Careers Plus Resumes.com (CPResumes.com)
Views and Opinions
by David Alan Carter
While we hate to start a review on a negative tone, we do have some real concerns regarding this
company (see what we didn't like, below). Careers Plus Resumes, or
CPResumes.com, offers relatively affordable pricing and a decent guarantee -- a free resume
revision if you don't land an interview within 90 days.
Sadly, it's hard for us to look past what we view as the negatives. More on that in a minute.
Here's How It Works
Regardless of your level of experience, choose either the Resume Writing option if you need a
resume built from scratch, or the Resume Editing/Revamp if you have an existing resume that simply needs
tweaking. Additional add-on options are available, including cover letter, web resume, LinkedIn profile, and rush
delivery. Place your order.
Complete their online questionnaire and upload/fax an existing resume, if available. You'll be assigned and
contacted by a resume writer who will gather more information. We suspect that the default method of
communication is via email, although we understand that a phone call from your writer is possible (and we
would advise pushing for this).
You'll receive a first draft via email within 24-48 hours. If everything is good, download the attachments
(Word, PDF and ASCII file formats) and save them to your computer. They say you can have your resume revised
an "unlimited" number of times until you're satisfied. My advice: If revisions are needed, get it done
within 90 days. That's what's spelled out in the fine print of their Terms of Service.
The company will keep a backup of all your documents for any future updating.
Here's What We Liked
- Multiple distribution formats.
- Turnaround is relatively fast (24 to 48 hours).
- Pricing is comparatively reasonable and up front.
Here's What We Didn't Like
As of January 11, 2015, the Better Business Bureau rates this company a B- on a scale of A+ to F. While that's an
improvement over the score of D+ back in 2011, the BBB goes on to note a "pattern of complaints"
ranging from the lack of consultation with a resume writer to resumes containing typos and grammatical
errors, poor customer service, and difficulty dealing with company management.
Indeed, customer complaints have spilled out onto the internet-at-large, with a number of 3rd party websites
(e.g. complaintsboard.com, pissedconsumer.com) hosting negative customer comments. Finally, there's this
altercation with a blogger who goes by the name imaNYgirl, which actually began in the comments section of this complaint: "Shoddy Customer Service, Average Product."
Careers Plus Resumes Review - The Wrap Up
From the company's website, this quote: "Careers Plus Resumes, LLC is a dynamic group of perfectionists who have
been providing career-related document writing and employment services for nearly a decade with total client
satisfaction." Total client satisfaction? Given the BBB report and posted complaints, we're not convinced.* We
would advise caution to prospective customers.
As with all of our reviews, this is our opinion--we always advise readers to do their own due diligence.
* Update 02/02/2015 - After reading this review, contacting the reviewer and initially defending the
claim, company management has now changed this quote on their "About" page to read: "...for over a decade
with nearly 100% client satisfaction." We remain unconvinced.
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