In-Depth Review | e-resume.net

By David Alan Carter

[Before we proceed, be aware that the Better Business Bureau has issued an alert for this business. It reads in part: "According to information in the BBB files, it appears that the company is no longer in business. The BBB's mail to this company has been returned as undeliverable." Read the full BBB report.]

Once upon a time, the Los Angeles Times ranked this company the "Best of the Bunch" among its internet peers. We're scratching our heads over that, given the difficulty we've had just trying to communicate with the company. To their credit, they have secured exclusive partnerships with the likes of the American Management Association, CareerBuilder.com, Military.com, and colleges throughout the nation. And they employ a team approach to resume writing, which has its benefits (they say they've got grammarians on staff). Still, the negatives persist (see "Here's What We Didn't Like").

Here's How It Works

Place your order and email a copy of your current resume, or provide a synopsis of your work history to give them a starting point. You'll be assigned a contact person who will call and conduct a telephone interview--gathering more background info, identifying your strengths and exploring the best marketing approach for your qualifications.

Your resume team goes to work. You'll receive a draft of the resume for your approval--suggest any changes until you're happy with the end product.

Once the revised version has been approved, you'll receive your final resume via email. They'll also send along 20 hard copies on high quality cotton bond paper via Priority Mail.

Here's What We Liked

• Team approach has its merits. We like the idea that more than one writer has a hand in the creation of your resume. Kind of a check-and-balance thing. And all writers supposedly have real-world business backgrounds.
• Pricing is fair. Pricing points hit the middle of the pack for the companies we've reviewed.
• Hardcopy resumes are a nice touch. You'll get your final resume via email, which is standard operations for online resume services. But this company adds 20 hard copy resumes sent by mail. Nice, especially for those who don't have access to a quality printer.
• Sample resumes were solid. Samples provided by companies can give you an idea of the quality of writing to expect. These were solid, if not brilliant.
• They guarantee you'll be happy with the resume. Or they'll keep working until you are.

Here's What We Didn't Like

• We're not saying happiness isn't good (they guarantee that you'll be "happy" with your resume). But some sort of quantitative guarantee might have been nice. Something like, for example, "guaranteed interviews in 30 days." But no such luck.
• Writers might be "professional," but they aren't necessarily "certified." As in Certified Professional Resume Writer.
• The Better Business Bureau has been unable to get a response from this company for three years. Ditto for us. The first email inquiry we sent the company was automatically bounced back to us with the notation, "likely spam." Spam?
• The second email inquiry we sent the company--on a different email address--was ignored.
• The third email inquiry we sent the company--on yet another email address, directed to management--was again ignored.
• Huh?
• Perhaps this explains the abnormally high cancellation rate of new orders.

e-resume.net Review - The Wrap Up

In summary, yes, the LA Times smiled favorably on this company at some point in the past, a commendation that the company likes to parade about at every opportunity. We have to question if the LA Times ever tried to actually communicate with the firm. While the company certainly has some positive attributes (i.e. telephone interviews, team writing, centralized proofreading), the inability to communicate with this company is most disturbing. We can't, in good faith, recommend this company until their customer service takes a turn for the better. Especially in the face of competitors like ResumeCorner.com, with resumes priced at $149.00 for all experience levels, or top-rated ResumeWriters.com -- both of whom are so much easier to work with (and guarantee interviews).

Still, if you would like to check them out on your own...

Go to e-resume.net

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