In-Depth Review | e-resume.net

The Los Angeles Times ranks this company the "Best of the Bunch" among its internet competitors. We find that debatable, given the difficulty we've had just trying to communicate with the company. To their credit, they have secured exclusive partnerships with the likes of the American Management Association, CareerBuilder.com, Military.com, and colleges throughout the nation. And they employ a team approach to resume writing, which has its benefits (they say they've got grammarians on staff). Still, the negatives persist.

Here's How It Works

Place your order on their web site and include a synopsis of your work history, or attach a copy of your current resume. Include a good time to call. You'll be assigned a contact person who will conduct a telephone interview--gathering more background info, identifying your strengths and exploring the best marketing approach for your qualifications.

The e-resume.net team goes to work. You'll receive a draft of the resume for your approval--suggest any changes until you're happy with the end product.

You'll receive your final resume via email, as well as 20 hard copies on high quality cotton bond paper sent via Priority Mail.

Here's What We Liked

• All writers have real-world business backgrounds. Each is certified and works in-house in a team environment, meaning more than one professional has his hand in the creation of your resume. They believe this leads to better quality control. That seems a reasonable conclusion.
• Pricing is fair and up-front. To craft a resume for an entry level position is $119.00. A mid-career business professional will pay $155.00. Senior and C-Level professionals will pay $245.00. A cover letter is a flat $50.00. All pricing is spelled out and easy to find on the web site.
• Resume via email and hardcopy is a nice touch. Not everyone has access to quality paper and a printer. Company provides 20 copies on cotton bond resume paper via Priority Mail.
• Adequate number of sample resumes are made available on the web site to give you an idea of quality of writing you can expect. We liked what we saw.
• Happiness Guarantee. They're fond of saying, "our work doesn't stop until you say so." In other words, they guarantee your happiness with the resume. Until you're happy, they continue working.

Here's What We Didn't Like

• Happiness or not, some sort of quantitative guarantee might have been nice. Something like, say, "guaranteed interviews in 30 days." But I suppose we're a bit spoiled by exactly such guarantees at  ResumeWriters.com and CareersPlusResumes.com.
• The Better Business Bureau has been unable to get a response from this company for three years. Ditto for us. The first email inquiry we sent the company was automatically bounced back to us with the notation, "likely spam." Spam?
• The second email inquiry we sent the company--on a different email address--was ignored.
• The third email inquiry we sent the company--on yet another email address, directed to management--was again ignored.
• Huh?

e-resume.net Review - The Wrap Up

In summary, yes, the LA Times smiled favorably on this company at one point, a commendation that the company likes to point out at every opportunity. Presumably, the LA Times never tried to actually communicate with the firm. While we do like the fact that a telephone interview is a given (and not just an option), and we do like the team approach and centralized proofing, the negative vibrations surrounding customer service trumps all. That, coupled with a weaker-than-most guarantee, and we'd have a hard time recommending this company -- especially in the face of competitors like CareersPlusResumes.com or top rated ResumeWriters.com, both of whom are so much easier to work with (and guarantee interviews).

Still, if you must...

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